Welcome to Our New Practice

by ih-chi admin

Welcome! You may be a new patient or you may have been a patient of ours at our former practice. Either way, you are a part of a new exciting chapter for pediatric neurology care in Central Texas.

Last month, we opened Child Neurology Consultants of Austin, a new private medical practice specializing in neurological disorders. Our goal in opening this practice is to offer an improved experience for you and improved communication with your other medical providers. That means less wait time, more convenient options to book an appointment, easier access to medical information and more.

How will we accomplish this?

  • We are hiring more schedulers to reduce wait time when booking an appointment over the phone. It takes time to hire the right staff. We hope to soon have all five schedulers trained and available to respond to phone calls.
  • Our new website allows for online appointment requests. A scheduler will respond within one business day for requests made through our website.
  • Medical information is accessible via our secure online patient portal.
  • We are also hiring a dedicated expert (HIM or Health Information Management specialist) familiar with online medical information available to answer your questions.
  • Current locations include Cedar Park and central Austin (Far West). 

We appreciate your patience during our launch. We know there are bumps in the road, especially in transitioning patients into our new system, but the changes will result in a better overall experience for our families.

Thank you.